Shipping Policy

Every Dina Rossa order is carefully packed and prepared with intention. We appreciate your patience as we deliver your pieces safely to your doorstep.

Thank you for shopping with Dina Rossa. We are committed to delivering your order as quickly and efficiently as possible.

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, holidays, or other circumstances beyond our control.

Canada

Standard Shipping

Estimated delivery: 5–10 business days

Express Shipping

Estimated delivery: 1–3 business days

United States

Standard Shipping

Estimated delivery: 5–10 business days

Express Shipping

Estimated delivery: 1–3 business days

International Shipping

Standard Shipping

Estimated delivery: 20–50 business days

Express Shipping

Estimated delivery: 5–10 business days

Duties, Taxes & Customs Fees

International orders may be subject to duties, taxes, tariffs, customs fees, or import charges imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Dina Rossa is not responsible for any duties, taxes, tariffs, customs fees, or import charges assessed by customs authorities.

If a customer refuses to pay applicable customs charges and the package is returned to Dina Rossa, only the value of the returned merchandise will be refunded. Original shipping charges and any additional shipping, customs, duty, tariff, or import-related fees are non-refundable.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may be extended during holidays, promotions, collection launches, or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Lost or Delayed Shipments

Dina Rossa is not responsible for shipping delays caused by carriers, customs clearance processes, weather conditions, or other events outside of our control.

If your package appears lost in transit, please contact our Customer Care team and we will do our best to assist you.